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SecureTide™ System Overview

SecureTide™ is AppRiver's solution for preventing spam, phishing scams, viruses and other internet pollution from impacting email operations. While SecureTideTM is best known for its accuracy and low maintenance, equally remarkable is its ease of implementation. The following six steps outline how the SecureTideTM solution acts on client email to determine whether hand-off to the client email system or the offsite email quarantine is more suitable.

At the heart of service is a proprietary Spam detection system that utilizes more than 60 types of filtering techniques. In addition to sophisticated Spam identification analytics, SecureTideTM employs multiple anti-virus engines as well as proprietary detection systems that rid incoming email of worms, viruses, phishing attempts and other protocol-based vulnerabilities.

Step 1. Perimeter Protection

SecureTide™ intercepts messages before they reach the clients infrastructure to prevent high impact attacks such as Denial of Service (DOS) and Directory Harvesting programs from stealing email processing resources.

Step 2. Redundant Server Set

SecureTide™ uses an array of redundant servers to ensure that at least one server will always be available to deliver mail. Each server set is equipped with AppRiver's proprietary Spam detection system that utilizes more than 60 types of filtering techniques. All servers also contain multiple anti-virus engines and proprietary detection systems that rid incoming email of worms, viruses, phishing attempts and other protocol-based vulnerabilities.

Step 3. Virus Scanning

In today's world, viruses are the favorite tool used by spammers to enable the mass delivery of spam. AppRiver uses three anti-virus engines which are updated every 10 minutes to ensure the signature databases are current. AppRiver's own wave-front detection system is used to identify and block unknown viruses providing an extra layer of virus protection. Emails that fail any of the anti-virus tests are routed to the Virus Quarantine for review by the system administrators.

Step 4. SpamTrap™

The AppRiver Spam Filtering system uses the results from a blend of leading spam identification techniques to determine whether a message is legit or belongs in the Spam Quarantine. Some of these tests include internal and external RBL checks, routing analysis, signature and heuristic content inspection and reputation review. Drawing on our worldwide spam traps the system is updated between 500 and 2500 times per day providing consistent spam capture rates of up to 99%.

User Quarantine

Messages that are identified as spam or containing a virus are parked in AppRiver's offsite Spam or Virus Quarantine. The detained emails can be viewed and/or released by administrators or individuals users depending on the configuration selected by the administrator. User-level logins as well as email reports eliminate anxiety over potential false positives and optionally allow tracked message releases.

Step 5. Delivery Manager/Store and Forward Service

Because uninterrupted email service is now a requirement for most businesses, AppRiver's Delivery Manager protects your business from unexpected interruptions - natural, accidental, malicious or otherwise. Delivery Manager components include:

• Store and Forward Buffering
• Load Balancing
• Email Delivery Fail-over Support
• Emergency Mail Service

Each element increases the resiliency and control of email architecture - one of the most visible and sensitive enterprise applications.

Step 6. Delivery to Your Network

Our ultimate goal is to deliver spam-free, virus-free email messages to your network. Our six step process prevents spammers from capturing an innocent email server for their dirty work of relaying spam and viruses, and enables clients to utilize email as the communication tool for which it was created.

Make Your Email Spam-Free and Virus-Free with the SecureTide System

AppRiver provides businesses with simple, yet powerful, email security. We focus on making all of our solutions uncomplicated for the clients to implement, while at the same time developing effective methods that will provide the highest level of protection possible without slowing down the client's program or productivity.

Our hosted spam filter takes emails through a six-step process to ensure that only clean messages arrive in the end user's mail box. Messages that trigger red flags in our system are sent to our spam trap, or email quarantine, for administrators to look at and review.

With SecureTide™, you'll have access to quality support from our customer service representatives, and our affordable pricing makes the system easy on your company's budget as well.

As with all of our products, customers can try out the SecureTide™ hosted spam filter for 30 days. There is no obligation once the trial period is over. You make the decision based upon the results you experience. If you decide to purchase our SpamTrap system, we'll provide you with free updates so you can always stay ahead of new spamming tactics. If you would like more information before testing out or buying SecureTide, please feel free to give us a call at 866-223-4645. You can also go the Contact Us page and fill out our online form with any questions or information requests you may have.

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