We are excited to announce that the Zix-AppRiver team was named a finalist by SC Media for their 2020 Excellence Awards in the Best Customer Service category! Our team and the other finalists were recognized for outstanding leadership and for providing superior security products and services to the cybersecurity industry.
“We have always taken great pride in our customer service, and it's been enhanced even more so through the introduction of AppRiver’s Phenomenal Care® philosophy,” said Dave Wagner, CEO of Zix. “Our company culture is built around providing a positive customer experience from first contact to ‘post-op’ support and this recognition is a testament to our team’s commitment to customers’ and partners’ success.
"It’s because of our hardworking customer success teams at Zix | AppRiver, which include dedicated deployment coordinators, live threat analysts, and technical experts to address concerns 24/7/365, that we can boast a 93% customer retention rate, recognition by the American Business Awards in six out of the past seven years, and an NPS score of 60," Wagner said.
“I’m a person who takes customer service seriously,” said Eric Norber, Owner of NorberFlight Private Jets and AppRiver customer. “When we had an IT hardware issue and needed immediate, critical support, AppRiver showed me the kind of support I can only dream of. Their specialist for our issue even called me after hours, walked us through reestablishing our essential services, and made sure my business did not skip a beat. It was a sense of get-it-done that I have not felt before in any customer service experience.”
Now in its 23rd year, SC Awards is recognized as the industry gold standard of accomplishment for cybersecurity professionals, products and services. The SC Awards honor the professionals, products, and services that have proven to be the best in the industry for protecting today’s corporate world from an array of risks and threats.
“Over time, the cyber solutions market has grown increasingly crowded and competitive,” said Illena Armstrong, VP, editorial, SC Media. “It takes a commitment to excellence and a keen understanding of what user organizations truly need for companies like Zix | AppRiver to rise to the top and land on our shortlist of finalists.”
Winners will be announced at the SC Awards ceremony on Feb. 25 in San Francisco, so stay tuned to see if our team takes the category!